Basic Troubleshooting Resources

  • The first troubleshooting step for all problems, is to “Restart” your device. A restart, rather than a shutdown, resets the operating system properly and resolves the majority of issues.

    For more extensive troubleshooting tips, please refer to the Student Device Troubleshooting Guide

    For troubleshooting network connection at home, please refer to the FAQ Here


    After trying these steps, if you are still having issues, please consult with your teacher. Your teacher may have additional steps to try or will process a tech support request to the District Technology Department.